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Date of most recent update: May 30, 2016.
We are providing this privacy notice in compliance with the Federal Law on Protection of Personal Data in the Possession of Private Parties [Ley Federal de Protección de Datos Personales en Posesión de Particulares]. To that end, we wish to inform you of the following:
1. Controller responsible for the protection of the personal data.
Aerovías de México S.A. de C.V. (hereinafter referred to as “Aeroméxico”), whose address for hearing receiving notifications is Avenida Paseo de la Reforma No. 445, Colonia Cuauhtémoc, Delegación Cuauhtémoc, C.P. 06500, in Mexico City, Federal District, is the party responsible for the processing and protection of your personal data, and/or those of your child or ward that might be collected (hereinafter “the personal data”).
2. Information about our privacy officer and how to contact him or her.
Our privacy officer is a person within Aeroméxico who, in accordance with Article 30 of the Federal Law on Protection of Personal Data in the Possession of Private Parties, has been formally designated to:
For everything related to the processing and protection of personal data, you can contact our privacy officer by sending an email to the following address: firstname.lastname@example.org.
3. Personal data that we collect.
To achieve the aims outlined in section four (4) of this privacy notice, we will gather the following categories of personal data: (i) identification; (ii) contact; (iii) physical traits; (iv) wealth; (v) finances; and (iv) sensitive data. With regard to the latter category, kindly note the following:
3.1. Sensitive personal data.
We do not collect sensitive personal data by obtaining them directly or indirectly, but only when you surrender them to us personally, in order to provide you with appropriate care in relation to the air transport service. The sensitive personal data that we may collect are:
To do this will require your express written consent by signing this privacy notice, which is delivered to you in person. These sensitive data shall be processed under strict security measures to ensure their confidentiality, to fulfill the purposes mentioned in this privacy notice only, and making reasonable efforts to limit the processing period to the bare minimum.
3.2. Personal data of minors and people subject to interdiction.
Please note that we have a particular interest in taking care of the personal information of minors and people subject to interdiction. The personal data we obtain from minors must, without exception, be given by the parent or guardian, and shall be processed and protected under strict measures of security and confidentiality.
3.3. Personal data of third parties.
For the personal data you provide us with about third parties, you must first obtain the consent of the subject of such data and inform them about the site where they will be able to find and learn of this comprehensive privacy notice.
4. Purposes of processing the personal data collected.
The personal data are collected for the following primary and secondary purposes:
a) Primary purposes. Aims that give rise to and are necessary for the legal relationship between you and Aeroméxico:
In the case of sensitive personal data, these shall be used to provide services of: travel assistance and support; aircraft boarding and disembarkation priority; wheelchairs in their various forms; personal oxygen bottles or tanks or those provided by Aeroméxico; use of respiratory assistance equipment; driving to and boarding the aircraft, getting to your seat, disembarkation and getting to the luggage reclaims area, and attention to special requirements, and to process reimbursement applications. They may also be used to comply with any legal provision or order by a competent authority. To document the transport details of a person who is sick or pregnant.
b) Secondary purposes. Different purposes that do not give rise to the legal relationship between you and Aeroméxico, but which nevertheless are important and useful for:
4.1. Refusal to allow processing of personal data for secondary purposes If you do not want personal data to be processed for the secondary purposes mentioned, or for some of those purposes, you can refuse us your consent from this moment forward by sending your request to our privacy officer, who shall indicate the procedure to be followed to exercise your right. Your refusal in this regard shall not be grounds for denying you the services and products you are requesting or contracting with us.
Whenever we obtain personal information indirectly, you will have a period of (five) business days to, if appropriate, express your refusal to allow the processing of the personal data for secondary purposes. If you do not, it shall be understood that you consent to the processing of the personal data for such purposes, without affecting any subsequent decision you may take to exercise the rights of cancellation or objection in the manner described in paragraphs six (6) and seven (7) of this privacy notice.
5. Transfer of the personal data.
To fulfill the primary purposes outlined in section four (4) of this privacy notice, the personal data may be transferred to the following persons or entities, without legally requiring your consent pursuant to Article 37 of the Federal Law on Protection of Personal Data in the Possession of Private Parties:
Furthermore, personal data of identification and contact may be transferred to the following entities, in which case we do require you to give your consent:
If you do not express your refusal to allow us to perform this/these transfer(s), we will assume that you have given us your consent. You can express your refusal from this moment forward by sending an email to our privacy officer, who will show you the procedure to be followed to exercise your right.
6. ARCO Rights.
According to the terms of the applicable regulations, you are entitled to know what personal data we have from you, what we use it for and the conditions we use them in (Access). It is also your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); to have us remove it from our records or databases if you believe it is not being used properly (Cancellation); and to object to the use of your personal data for specific purposes (Objection). These rights are known as ARCO rights.
To exercise any of the ARCO rights, you will have to submit the respective request through an email addressed to our privacy officer (which you can get by clicking here), who will tell you about the procedure and requirements for exercising those rights, the response times, how we will make your right effective, and will attend to any questions, complaints or comments you might have.
7. Mechanisms and procedures for revoking your consent.
Under the terms of the applicable regulations, you can revoke any consent you may have given us. However, it is important to keep in mind that not in all cases will your request be admissible or will be able to stop the use thereof immediately, since it is possible that we might need to continue processing your personal data because of some legal obligation.
To revoke your consent you will have to submit your request through an email addressed to our privacy officer, who will tell you about the procedure and requirements for exercising this right, the response times, how we will make your right effective, and will attend to any questions, complaints or comments you might have.
8. Options the data subject has to limit the use or disclosure of the personal data. In addition to the procedure and exercise of the rights set out in paragraphs six (6) and seven (7) of this privacy notice, you can limit the use or disclosure of personal data in the following ways:
The data gathered are not necessary to fulfill the primary obligations outlined in this privacy notice; however, they are of the extremely important and useful to us in meeting the following objectives:
The data gathered will be used exclusively by Aeroméxico, hence these data will not be subject to national or international transfers.
You can disable the use of these technologies at any time. You can view this procedure at:
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10. Amendments to this privacy notice. We reserve the right to make changes or updates to this privacy notice at any time to bring it in line with new legislation, internal policies or new requirements about how we provide or offer our services or products. The updated version will be available to the public through the following means:
The procedure regarding notification via Internet, is as follows: (I) Go to our website at www.aeromexico.com. If there are any changes or updates to this privacy notice, you will receive a notification to let you know; (ii) click on the privacy notice link; (iii) there you will find the current version with date of the most recent update.
11. Improper processing of the personal data.
If you believe that your right to the protection of personal data has been harmed by any conduct or omission on our part, or presume there to be any violation of the provisions of the Federal Law on Protection of Personal Data in the Possession of Private Parties, its Regulations, and other applicable statutes, you can lodge your complaint or accusation with the Federal Institute for Access to Information and Data Protection (IFAI). For more information, we suggest you visit their official website www.ifai.org.mx.
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